How to Place an Order:

  1. Please select the product you like on our website, confirm the specifications, and then click the [Buy Now] button to proceed → complete your address, select Submit → confirm and submit again.
  2. If you wish to purchase multiple items, please click on "Add to Cart," then click on the shopping cart icon (top right corner) → confirm the product and quantity, click the [Checkout] button → complete your address, select Submit → confirm and submit again to finalize the order.

For both methods above, after making a purchase, you will receive an email regarding order confirmation. If you do not receive it, it may be due to an incorrectly filled-in email address or an unsuccessful order. You can contact our customer service for inquiries.

How to Check Order Status:

  1. The most convenient way is to check your inbox; the order status will be sent to you in the most up-to-date manner.
  2. If you do not receive any email, please contact our online customer service (rebeccachoice20@hotmail.com), and they will get back to you as soon as possible.

How to Request a Refund: If you are not satisfied with the purchased goods, you can request a refund from customer service within 7 days of receiving the goods.

Return and Exchange Policy

Return and Exchange Request

  • Please send a return or exchange request to customer service within 7 days of receiving the goods.
  • Returns or exchanges will not be accepted after 7 days unless otherwise specified.

Shipping and Delivery

  • Shipping Location: All products are shipped from our warehouse in New Jersey, USA.
  • Delivery Time: The delivery time is approximately 1-5 days.
  • Delivery Time: The average delivery time is approximately 7-14 days (transit time).

Wig Maintenance

  • My wig tangles easily, what should I do? Use a wide-tooth comb to detangle your hair, starting from the ends and avoiding excessive force. Gently comb upwards.
  • What should I do if my wig becomes frizzy? When washing your hair, use cold or lukewarm water (no more than 30°C) and avoid hot water. Use a conditioner designed for wigs and avoid direct sunlight.
  • What should I do if my wig smells? Use wig shampoo to clean and keep it fresh. Dry your wig regularly and keep it well-ventilated.

For more details, please click on the wig maintenance page

If you have any further questions, please do not hesitate to contact our customer service team. We are happy to serve you!